YIDCALENDAR SUPPORT

How can we help?

Find quick answers below or contact the YidCalendar team for help with the app.

CONTACT SUPPORT

Send a support request

Use this form for account or app help. Do not include health information, cycle details, invitation content, passwords, or any other private information.Your email is used only so support can reply; it is not verified by this form. Support requests are retained for up to 90 days.

FEATURE REQUESTS

Suggest an app improvement

Feature Requests remain separate: open YidCalendar → Settings → Help & Guides → Feature Requests to submit an idea and follow its status.

FREQUENTLY ASKED

Why does my location show as unavailable?+

Make sure Location access is allowed in iPhone Settings and that the device can obtain a location. You can always choose a city manually from the location picker.

Why didn’t Quick Add understand me?+

Use one clear action and date, such as “Remind me to call Sarah next Friday.” Audio transcription is requested on-device. Local parsing runs first; if you choose cloud Quick Add for an unresolved request, only the resulting text—not the audio—is sent through Supabase to OpenAI for an editable draft.

How do I see my Apple or Google calendar events?+

Enable connected calendar access in Settings and choose the calendars you want to display. Google calendars must already be added to your iPhone through iOS Settings. Imported events are read-only.

How does invitation scanning work?+

Take or select a clear invitation photo, review every extracted field, and save only when it is correct. Recognition starts on-device. If you explicitly select ChatGPT scanning, a compressed image and recognized text are sent through Supabase to OpenAI for enhanced extraction.

What does signing in sync?+

A YidCalendar account uses Supabase to sync supported reminders, events, and preferences across your devices. Local calendar calculations do not require an account.

How are Premium purchases checked?+

Apple processes the purchase. YidCalendar uses RevenueCat to verify and synchronize Premium access; RevenueCat does not receive your local calendar content.

How do I manage alerts?+

Use the relevant reminder, event, or Zmanim settings in YidCalendar, and check iPhone or iPad Settings → Notifications → YidCalendar if alerts are disabled at the system level.

Are calendar and zmanim results a halachic ruling?+

No. Dates and times are planning tools, not a psak. Customs and circumstances vary; verify important information and consult your rabbi for practical guidance.